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Privacy Policy

Last Updated: March 5, 2026

1. Overview

This Privacy Policy ("Policy") describes how CRE Loan Scout LLC ("we," "us," or "our") collects, uses, discloses, and safeguards personal information when you access or use our website creloanscout.com and any related features or services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and agree to this Policy. If you do not agree with these terms, you should discontinue use of the Service.

We comply with applicable United States privacy and consumer protection laws and regulations, including but not limited to:

  • Gramm-Leach-Bliley Act (GLBA)
  • California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
  • Fair Credit Reporting Act (FCRA)
  • Federal Trade Commission (FTC) rules and guidance
  • Other applicable federal and state privacy laws

Certain rights described in this Policy may not apply to information regulated by GLBA or to users located outside applicable jurisdictions. This Policy applies to users located in the United States and does not apply to employees, contractors, or third-party services that are not under our control.

2. Information We Collect

We collect personal information through three primary sources: information you provide directly, data collected automatically through your use of the Service, and information obtained from third parties.

2.1 Information You Provide

When using the Service, you may voluntarily provide personal information, including but not limited to:

  • Identifiers: Full name, date of birth, email address, phone number, and mailing address.
  • Government Identification: Social Security number, driver's license, or other state-issued identification used for verification purposes.
  • Financial Information: Employment details, income data, bank account information, and requested loan details necessary to process your application.
  • Application Information: Loan amount requested, purpose of loan, and other information you submit through our application forms.
  • Login and Security Information: Usernames, passwords, and security verification responses, where applicable (stored using secure encryption methods).
  • Communications: Messages, documents, or files submitted through the Service, and records of correspondence when you contact us via email, phone, or other channels.
  • Consents and Acknowledgments: Electronic signatures, acceptance checkboxes, and confirmations related to disclosures or agreements.

2.2 Information Collected Automatically

When you access or use the Service, certain information may be collected automatically, including:

  • Device and Technical Information: IP address, browser type and version, operating system, device type, language preferences, and diagnostic data.
  • Usage Data: Pages viewed, features used, session length, timestamps, click activity, and referral sources.
  • Approximate Location Data: Derived from IP address or device signals for fraud prevention, compliance, and service optimization.
  • Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to support authentication, security features, preferences, and analytics. Disabling these tools may limit Service functionality. You can control cookies through your browser settings.

2.3 Information from Third Parties

We may obtain information about you from third parties, including:

  • Identity verification and fraud prevention providers
  • Financial partners such as lenders and loan platforms in our network
  • Credit bureaus or alternative data providers, where permitted and with appropriate consent
  • Referral or marketing partners that introduce users to the Service
  • Public databases or government sources, when required for compliance or verification

3. Use of Information

We use the personal information collected to:

  • Provide, operate, and maintain the Service and related features
  • Process and evaluate your loan application and connect you with potential lenders
  • Verify identity and detect or prevent fraud through identity verification and security monitoring
  • Facilitate loan requests by sharing relevant information with lenders for evaluation
  • Respond to customer inquiries, support requests, confirmations, and legal or service-related notices
  • Improve Service performance, analyze usage trends, and resolve technical issues
  • Comply with legal obligations, regulatory requirements, and enforcement of our Terms of Use
  • Protect our rights, property, and safety, and that of our users
  • Deliver optional marketing, informational, or educational communications based on your preferences (with your consent, where required)

4. Legal Basis for Processing

Depending on the context and applicable law, we process personal information based on one or more of the following legal grounds:

  • User consent, where required, including for marketing communications
  • Contractual necessity, to provide services requested by you
  • Legal obligations, to comply with applicable laws and regulations
  • Legitimate business interests, such as fraud prevention, security, and Service improvement

5. Sharing of Information

We share personal information only as necessary to support Service functionality, comply with legal requirements, and fulfill the purposes described in this Policy.

5.1 Service Providers

We may share information with trusted vendors that perform services on our behalf, including hosting and cloud infrastructure, identity verification services, customer support platforms, analytics and performance monitoring, security and risk management, and incident response. Service providers are authorized to use personal information solely to perform contracted services and are subject to confidentiality and security obligations.

5.2 Lenders and Financial Partners

When you submit a loan request, relevant information may be shared with participating lenders in our network to assess eligibility. Once information is shared, those partners' privacy policies govern their use of the data. We encourage you to review partner disclosures carefully.

5.3 Legal and Safety Disclosures

We may disclose personal information when required to comply with applicable laws, regulations, or legal processes; to protect the rights, property, or safety of CRE Loan Scout LLC, users, or others; or to investigate, prevent, or respond to fraud, abuse, or security incidents.

5.4 Business Transfers

If CRE Loan Scout LLC is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction, subject to safeguards consistent with this Policy.

5.5 With Your Authorization

We may share information when you explicitly authorize or direct us to do so.

5.6 No Sale of Personal Information

We do not sell personal information and do not engage in cross-context behavioral advertising. When we share your information with lenders to facilitate loan offers, such sharing may be considered a "sale" under the CCPA; you may opt out via our Do Not Sell My Info page. Any material change to our data practices will be disclosed in accordance with applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill legitimate business purposes and comply with legal obligations, including:

  • Account and service records – retained during the active relationship and generally up to 7 years thereafter
  • Compliance, fraud, and risk records – typically retained for 5 to 7 years
  • Marketing communications – retained for up to 3 years or until you opt out
  • Log files and analytics data – generally retained for 12 to 24 months

After applicable retention periods expire, information is securely deleted or anonymized where feasible.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Encryption of data in transit and at rest
  • Role-based access controls
  • System monitoring and periodic security assessments
  • Vendor security assessments
  • Employee training and internal security policies

Despite these measures, no system can be guaranteed to be completely secure. You are responsible for safeguarding account credentials and promptly notifying us of unauthorized access.

8. Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Access and obtain a copy of your personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal information, subject to legal exceptions
  • Receive data in a portable and structured format
  • Opt out of certain data uses, sharing, or marketing communications
  • Opt out of the sale of your personal information (see our Do Not Sell My Info page)

Requests may require identity verification, and certain rights may be limited by law or by GLBA-regulated information.

Submitting Requests: Please email [email protected] with your full name, state of residence, and the nature of your request. You may also call (973) 587-2399. Where permitted by law, you may authorize an agent to submit requests on your behalf; we may require proof of authorization.

9. Children's Privacy

The Service is intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be promptly deleted.

10. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to support authentication, security, preferences, and analytics. Adjusting browser or device settings may affect Service functionality. For more details, see section 2.2 above.

11. Third-Party Services

Our website may contain links or integrations to third-party websites or services. We are not responsible for the privacy practices or content of third parties, which are governed by their own policies. We encourage you to read their privacy policies.

12. GLBA and FCRA

Certain nonpublic personal financial information collected in connection with loan applications is regulated under the Gramm-Leach-Bliley Act (GLBA). Use of consumer reports is governed by the Fair Credit Reporting Act (FCRA). Any hard credit inquiries require your express authorization. Certain rights described in this Policy may not apply to GLBA-regulated information.

13. International Users

The Service is intended for use by residents of the United States. Information may be processed and stored within the U.S., and by using the Service you consent to such processing. The data protection laws of the United States may differ from those of your country of residence.

14. Policy Updates

We may revise this Policy from time to time. Updates will be reflected by a revised effective date and may be communicated through the Service or by email. Continued use of the Service constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

15. Contact Information

CRE Loan Scout LLC
1624 E Catalpa St
Springfield, MO 65804-0202
Email: [email protected]
Phone: (973) 587-2399